Last Updated: May 10, 2019
VUDECO will accept returns and exchanges of items shipped from or sold through VUDECO.life if:
- items are returned within 90 days of customer receipt.
- a valid proof of purchase is provided (see below).
- items are returned in good condition - unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item. A valid photo ID is required.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Items will be returned to the VUDECO where the purchase originated or by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the purchase location.
Proof of purchase for eligible items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:
- original paper receipt
- gift receipt
- original packing slip
- gift packing slip
- order number